frequently asked questions
neon signs
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Yes, we produce custom neon signs. Request your quote here
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Yes, we rent neon signs for events. See the available models and ask for your quote here
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No. Our signs are built in Neon LED. Using LED technology we were able to reproduce an effect similar to neon on glass without the risk of overheating.
In addition, LED technology is more efficient, consumes less energy and is easier to replace in case of failure.
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We currently have 12 fixed colors and also neon LED in RGB that allows you to change colors.
We have different types of blue, pink, green, warm white, cool white, yellow, orange, purple… all the colors of the rainbow, therefore.
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Our signs all use a metallic structure (aluminium).
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Not at the moment.
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For a few reasons:
» Offers greater resistance making the sign an investment that will last several years
» Allows you to transport the sign without risk of breaking
» Ease of maintenance (cleaning) of the sign
» Even if there is dust, it will not affect the appearance of the sign (if it is made of acrylic, even the slightest dust will show unwanted reflections)
» Metal structure is more similar to old signs (made out of glass)
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Yes, we deliver and install throughout the Portuguese Continental territory. We also ship to the autonomous regions and Europe (without assembly).
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Never less than 1 month from the booking date.
It could be more depending on several variants like:
» Current availability - we have a limit of custom orders that we can produce per month;
» Material stock
» Design complexity
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Yes, we offer a 1 year warranty on all electrical components
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All signs include:
» Labor
» Material
» 1 year warranty
» Dimmer switch
» Visual proposal of the sign
» Permanent update of the status of your sign during its production
photo booth
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At the moment there is only 1 standard backdrop (rustic) + 10 standard backdrops.
We also build custom scenarios. For this, the reservation must be made at least 6 months in advance.
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Yes, you can book just the machine.
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Yes, photographs are printed on the spot. There is no print limit and the layout is customizable.
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Yes, photographs are unlimited.
You can choose between 5x15cm strips or 10x15cm prints.
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Yes, the print layout is 100% customized to your liking, depending on the style of your event and color palette, and you can add text, image, monogram/logo, etc.
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The base pack offers 4H of active photo booth.
You can purchase extra hours if you wish.
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Yes, you can request a break from the photo booth service. Each hour of break has an additional cost as our assistant will have to remain permanently on site.
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Yes, it is possible. Relocation has an extra cost and can take between 1H to 3H depending on the chosen pack, the distance between the start and end point and also depending on the access between them.
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All our sets and backdrops occupy a 4x4m space.
If you order only the machine (without scenery) you will need a space of 3x3m.
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You can, if you pay an extra fee.
This request must be made before the day of the event as it requires another type of preparation on our part.
If you request extra hours beyond 01:00 am at the event itself, it will not be possible to respond to the request.
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There is a base pack. You can add all the complements you want to this base pack in order to customize the service to your liking.
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We are from Lisbon but we cover the entire territory of Portugal Continental.
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On average our scenarios take about 1:30h to 2:30h to assemble and test everything.
In the case of renting only the machine, it is assembled and tested within 1 hour.
To dismantle it takes 1H/1:30H.
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Yes, we have a backup plan.
If something goes wrong during your event, our assistant will replace whatever is wrong (computer, printer, consumables or camera)
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Yes, our service includes a permanent entertainer who will in fact entertain and actively interact with your guests.
general
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You can contact customer support from Monday to Thursday between 10 am and 6 pm using the contacts indicated here
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Borderland works on Fridays, however customer support is not available on Fridays.
Since we have events on the weekend, on Fridays we are 100% focused on getting everything ready for the events and that wouldn't be possible if we were constantly taking calls or responding to messages.
We are a team of two. It is important to have this internal management so that our customers always receive the best possible service.
Email is available 24 hours a day, every day of the year.
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Exchanges or returns of personalized products or digital products are not accepted.
Other products that are not personalized or digital can be returned or exchanged within a maximum period of 14 days after receiving them.
Shipping costs for returning or exchanging the product are borne by the customer and the product must be returned in good condition.
Returns of damaged products will not be accepted.
Was your product damaged upon delivery? You must always check the status of the order as soon as it is delivered to you and in case of damage, you must contact Borderland immediately and provide a video or photograph that proves the damage within a maximum period of 24 hours after receiving the order.